Contact the practice

The Esplanade Surgery

19 The Esplanade
Ryde
Isle of Wight
PO33 2EH

Telephone: 01983 618388

Out of Hours: 111

Opening Times

Monday	8:30am to 6:30pm
Tuesday	8:30am to 6:30pm
Wednesday	8:30am to 6:30pm
Thursday	8:30am to 6:30pm
Friday	8:30am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

Use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or a mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

In order to access the service, phone 111 or ring 01983 618388 which is the surgery number and select option 1 which will put you through to the 111 service; they handle all calls for the out-of-hours service. Visitors to the Beacon Health centre (directions below) must first phone the out-of-hours service to access this. It is not a walk-in service.

If your needs cannot reasonably be defined as urgent or an emergency case, please wait until after 8.00am on the next working day before phoning your own doctor at the surgery.

In case of a life-threatening emergency, please dial 999.

Physical accessibility

We are committed to providing an inclusive and accessible environment for all our visitors.

Parking: We have a few limited numbers of designated disabled parking spaces conveniently located directly in front of our entrance. If you require any assistance upon arrival, please inform our reception staff, who will be happy to help.
Building Access: Our reception area is wheelchair-friendly, ensuring ease of access for all visitors.
Appointment Arrangements: For visitors who prefer or require their appointments to take place on the ground floor, please let us know when booking your appointment, and we will gladly accommodate your needs.

We strive to make our premises as welcoming and accessible as possible. Should you have any specific requirements or concerns, please do not hesitate to contact us in advance.

How to make a complaint

We welcome all comments and suggestions about our service. We always try to give you the best service possible, but there may be times when you feel this has not happened. This section explains what to do if you have a complaint, which we would be happy to discuss further with you. Our practice procedure is not able to deal with questions of legal liability or compensation.

It may not be possible to see the Practice Manager without an appointment. If you do wish to make a complaint please write to the Complaints department we will acknowledge this in writing with in three working days where possible, we will endeavor to provide you with full details of the investigation and conclusion within 10 days after receiving your complaint but it may take a bit longer if more information is needed.

This procedure allows the practice to investigate and, if appropriate, put right any problems you have identified or mistakes that have been made. This procedure does not affect your right to complain to Healthwatch Portsmouth. You can also contact SWAN (South West Advocacy Network) for information and/or advice. Contact details for both are shown below.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.

We may organise a meeting to discuss our investigation and you may bring a friend or relative to the meeting. We will try to address your concerns fully, provide you with an explanation, and discuss any appropriate action to ensure your satisfaction. We will also provide a written response of the above. Should you wish to continue your complaint, we will direct you to the appropriate authorities who will be able to help you.